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If you live in Brazil, please send an e-mail to email@example.com or contact our customer service department calling 0800 644 0020, informing your city, state and products of your choice and we will inform you about the sales points closest to you.
If you are a distributor or a store owner, please consult our commercial area for more information sending an email to firstname.lastname@example.org.
If you are a distributor or a store owner, please contact our export department for more information, sending an email to email@example.com.
We do not conduct direct sales to individuals, just for companies. In this case, we suggest you look for EuroRoma products in notion stores or virtual stores. For information about distributors in your country, e-mail us at firstname.lastname@example.org.
To purchase through our Online Channel for Merchant, we request that you register on our platform www.barbanteseuroroma.com.br and simulate your budget. As soon as your email reaches our database, we will contact you. If you have any questions, please contact our commercial area by e-mail email@example.com.
If you possess social channels of distinction in the craftwork area, related to yarns, e-mail us at firstname.lastname@example.org with information about your activities, your contact information and links to your social media services, and we will reply to you with further information.
Initially, it is recommended that all items are washed according to the specifications contained in the product label. Craftwork items require special care for better preservation and durability, such as: preferably hand washing items, avoiding soaking of items and leaving them with items of other colors and never utilizing cleaning products that contain bleach in its composition.
However, if the instructions were followed and the product still presented problems, the easiest way to resolve this situation is to contact our customer service by calling 0800 644 0020 or filling in the form in the Contact Us area of our website.
That depends. If the products are from different lots, it is not a defect. However, if the products are from the same lot and line, contact us through our Customer Service line by calling 0800 644 0020 or click on Contact Us. With the exception of the EuroRoma Ecomalha, which does not have a difference in tone in different lots and patterns, the other lines may have a shade alteration if they are from different lots.
It is not a defect, because it is impossible to manufacture various cones without having seams. There is an allowed quantity of seams in each cone, but, if you find too many seams, contact us through our customer service by calling 0800 644 0020, or click on Contact Us a fill in a form.